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If you tried to make a payment to us, and received a message Payment Failed, but you still see a charge on your account from us, it means that the banking system has put a temporary hold on the funds. The failed payment is a pending transaction that will never go through. The transactions may show up as pending transactions on your credit card or bank statement until ClickAndBuy and your financial institution release the holds on the amounts.
Most holds in the USA will drop off in about 15-20 business days, but sometimes it takes longer. Most holds outside of the USA will drop off in 5-10 business days. Holds in Australia or New Zealand can take 30 days or longer.
Usually this will occur if you are using a debit card. You need to contact ClickAndBuy to get the holds removed.
You can reach ClickAndBuy at 1-877-265-7821 or service@us.clickandbuy.com .
Please note, we do not accept gift cards on our site.
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