I lost my password or I think my account has been hacked! What do I do?

You can easily access your password by using the Lost Password page and entering your email address.

If the Lost Password page does not work for you, make sure to check your spam filter. If it says 'Account Not Found', please follow the instructions below.

If you no longer have access to an email address that you used for your account, and have forgotten your password, or the lost password page does not work for you, you need to provide the information requested below.

Using the webform below , please send us:

• Your account user name for AQWorlds
• Your character name(s)
• Your email address that you signed up with.
• The last time you remember successfully logging into your account.

You also need to send one or both of the following from your AQW upgrade:

• If you paid with PayPal: Your PayPal transaction ID
• If you paid with an Upgrade card, your upgrade card PIN number
• If you paid with ClickAndBuy: Your ClickAndBuy Transaction ID number
• If you paid with PayByCash: Your PayByCash Transaction ID number
• If you paid with a check or money order: Your check or money order number

If you are not upgraded in AQW you need to send us:

• Your account user name for AQ, DF, or MQ (whichever you used to verify)
• Your transaction id from your upgrade in AQ, DF or MQ

If you do not have either one of the above, please provide:
Your AQW Notify email that your email address or your password were changed.

If you did not use a valid email address, you would not have received the AQWorlds Notify email. Without one of the forms of information required above, we will not be able to help you recover your account.

Because fraudulent attempts to obtain account information are all too common on the internet, we will not hesitate to contact the authorities in the event that there is suspicion of any account theft.

Please make sure that the information that you submit is correct.

Please make sure to COPY and PASTE your Transaction ID, as it is case sensitive.

Click here to use the webform to send us an email about this problem.

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